f999.com Privacy Policy

Welcome to the f999.com Privacy Policy. f999.com is committed to protecting the personal data of every player who registers and plays on our platform. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what choices you have as a user based in Bangladesh.

This policy applies to all users of the f999.com website and any associated mobile application. It should be read alongside the f999.com Terms and Conditions and Responsible Gaming Policy, both of which form part of your overall agreement with f999.com.

f999.com takes data privacy seriously. We collect only what we need, we protect it properly, and we never sell it. If you have any questions about how your data is handled, our support team is available 24/7 via live chat or email at [email protected].

f999.com collects the following categories of personal data from players:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or regulation.

f999.com collects your personal data through the following methods:

• Direct registration: When you create an account on f999.com, you provide your name, contact details, and date of birth directly through the registration form.
• Account activity: As you use f999.com — depositing, playing games, withdrawing funds — we record transaction and activity data automatically.
• Identity verification: When you submit documents to verify your identity, we collect and store those documents securely for the duration required by our compliance obligations.
• Cookies and tracking: f999.com uses cookies and similar technologies to collect technical and usage data automatically when you visit the platform. See Section 7 for full details.
• Support interactions: When you contact f999.com support via live chat or email, we retain records of those conversations to improve service quality and resolve disputes.
• Payment processors: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, the payment platform may share limited transaction confirmation data with f999.com to reconcile your account.

f999.com uses your personal data for the following purposes:

• To create and manage your f999.com account and verify your identity.
• To process deposits and withdrawals via bKash, Nagad, and Rocket in BDT.
• To provide access to games, live casino, sports betting, and other platform features.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To comply with legal and regulatory obligations applicable to f999.com.
• To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
• To send promotional communications about bonuses and offers — only if you have opted in to receive them.
• To analyse platform usage and improve the f999.com experience for Bangladesh players.
• To enforce the f999.com Terms and Conditions and resolve disputes.
• To support responsible gaming by monitoring for signs of problem gambling behaviour.

f999.com will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise required by law.

f999.com does not sell your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors: We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies and security standards.
• Identity verification providers: Where required, we may use a third-party KYC (Know Your Customer) service to verify your identity documents. These providers are contractually bound to handle your data securely and only for verification purposes.
• Regulatory authorities: f999.com may be required to share player data with licensing authorities, law enforcement agencies, or financial regulators in response to a lawful request or legal obligation.
• Fraud prevention services: We may share data with industry fraud prevention databases to protect the platform and other players from fraudulent activity.
• Service providers: We use trusted third-party providers for services such as hosting, analytics, and customer support software. These providers are permitted to process your data only on our instructions and are bound by confidentiality agreements.

In all cases, f999.com ensures that any third party receiving your data is subject to appropriate data protection obligations. We do not permit third parties to use your data for their own marketing purposes.

f999.com supports deposits and withdrawals via bKash, Nagad, and Rocket — the most widely used mobile financial services in Bangladesh. Here is how we handle payment-related data:

• f999.com does not store your bKash, Nagad, or Rocket PIN, password, or full account credentials at any point.
• When you initiate a deposit or withdrawal, you are redirected to or interact directly with the payment provider's own interface. f999.com receives only a transaction confirmation and reference number.
• We retain a record of your transaction history — including amounts, dates, and payment method type — for account management, dispute resolution, and regulatory compliance purposes.
• Payment account numbers associated with your f999.com account are stored in masked format (e.g., 017XXXXX89) and are used only to verify that withdrawals are returned to the correct account.
• All payment data stored by f999.com is encrypted at rest and in transit.

If you believe there has been an unauthorised transaction on your f999.com account, contact support immediately via live chat. We will investigate and, where appropriate, escalate to the relevant payment provider.

f999.com uses cookies and similar tracking technologies to improve your experience on the platform. A cookie is a small text file stored on your device when you visit a website. Here is how f999.com uses cookies:

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the f999.com platform. Disabling analytics or marketing cookies will not affect your core gaming experience.

f999.com retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, or reporting requirements.

• Active accounts: Your personal data is retained for the full duration of your account being active on f999.com.
• Closed accounts: After an account is closed, f999.com retains transaction records and identity verification data for a minimum of five years to comply with anti-money laundering regulations.
• Support records: Live chat and email support records are retained for up to two years from the date of the interaction.
• Marketing data: If you have opted in to marketing communications, your contact details are retained for this purpose until you opt out. Upon opting out, your data is removed from marketing lists within 30 days.

Once the applicable retention period has expired, f999.com securely deletes or anonymises your personal data so that it can no longer be linked back to you.

f999.com implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption for all data transmitted between your device and f999.com servers.
• Encryption of sensitive data at rest, including payment account references and identity documents.
• Access controls that restrict internal access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments of the f999.com platform.
• Two-factor authentication options available for player accounts.
• Automated fraud detection systems that monitor for unusual account activity in real time.

While f999.com takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your f999.com account and never share your login credentials with anyone.

If you suspect that your f999.com account has been compromised, contact support immediately via live chat so we can take action to secure your account.

As an f999.com player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected].

f999.com will respond to all data rights requests within 30 days. In some cases, particularly where requests are complex or numerous, we may extend this period by a further 30 days and will notify you accordingly.

Please note that some rights are subject to limitations. For example, we cannot delete transaction records that we are legally required to retain. Where we are unable to fulfil a request in full, we will explain the reason clearly.

f999.com is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the f999.com platform in any way.

If f999.com becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage user will be returned at f999.com's discretion after verification.

If you believe that a minor has registered on f999.com, please contact our support team immediately so we can investigate and take appropriate action.

f999.com may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last updated" date.

For significant changes that materially affect how we use your personal data, f999.com will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of f999.com after any update constitutes acceptance of the revised Privacy Policy.

We recommend reviewing this page periodically, especially if you have been away from the platform for an extended period. If you disagree with any changes to this Privacy Policy, you may close your account by contacting support.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way f999.com handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the f999.com platform after logging in. This is the fastest way to reach us for privacy-related queries.
• Email: [email protected] — for data access requests, deletion requests, or detailed privacy enquiries.

For issues related to account security, responsible gaming tools, or self-exclusion, please visit the Responsible Gaming page or contact support directly. These requests are treated as a priority.

For questions about the f999.com Terms and Conditions, please refer to that page or contact support via the same channels listed above.